We understand that the key to our success is satisfaction and happiness of yours as our customers. These Terms and Conditions (T&C) set forth by Etukart to govern your access and use of our services and this website, (“Site”).  We encourages you to read our Terms and Conditions before placing your order.

By using this Site, you acknowledge that you agree to these Terms. If you do not agree to these Terms, do not use this Site.


Signing up will not only make your shopping experience easier, you will also be able to get our newest updates that you wouldn’t want to miss. Be sure to give us your most current and accurate information to us. Don’t panic! your information will be kept privately.

Enjoy the benefits as our member! Such as: saving your address so you can make your Check Out process faster at every transaction. You can also manage your account, change your address, review your current order.


You can make order through this Site by adding our products (as long as they are still available) into your cart and complete the checkout process.  Products in high demand may be sold out really quick, so please note that adding items to your cart DOES NOT MEAN the items are reserved for you – you will have to check out properly and make a payment to make sure you purchase our product.

You will receive an order confirmation email with your details shortly after you have completed or confirmed your purchase. Your receipt of a confirmed order email merely confirms that we have received and confirmed your order, it does not constitute our acceptance of your order. We reserve the right to refuse, reject, or cancel any order and/or limit or reduce item’s quantity of the order. Verification of information may be required prior to the acceptance of any order.

Once you have checked out, you may not add more items to your cart. We cannot modify/add products for you; you will have to make a new order again.

*Reservations for any of our products are not permitted.


Payment can be made via Bank Transfer, strictly in 12 hours after checking out. We will automatically send an invoice with the details of your order via email.

You have to confirm your payment at our webstore to validate your purchase or simply contact us through our customer service & you agree to provide us with valid billing information and give us the authorization to charge or capture your payment for your confirmed order.

If you can’t transfer and confirm within that time, your orders will automatically expire. You may order again, but we cannot guarantee the availability of our products.

Confirmation payment via Bank Transfer should be done strictly after you have paid your order. You can make the confirmation easily by clicking on the ‘CONFIRM PAYMENT‘ link. Be sure to keep your order ID so you can confirm your order.

By completing your order through this Site, you agree to pay in advance the full payment amount of your order, including the ordered product’s price and any applicable shipping costs, taxes, and/or other costs.


For now we only offer shipping within Indonesia. You may choose the shipping company for your order if more than one shipping company is available and the shipping cost will be charged accordingly based on your order’s weight / volume, shipping address, and shipping company choice. Shipping time can be vary based on destination.

Your orders will be processed within 48 hours when we have had successfully received and confirmed your payment. Saturday, Sunday, and public holidays are excluded. You will receive an email with your order shipment details and tracking number when your order has been shipped. To track your order shipment, please visit the shipping company website and use your tracking number.

Your orders will only be shipped when we have received, confirmed, charged, or captured the full payment amount of your order. We will not send your order if there is any problems regarding your payment occurred. We will not be held responsible for any delays and/or loss of items due to incomplete, misspelled, or incorrect address, no recipient at the address, any problems caused by the shipping company, or due to events that are beyond our control.


The prices are in Indonesian Rupiah (Rp) for now. It may change without any notifications.


We have made every effort to display the product’s color on this Site as accurately as possible. But due to different monitor display, the camera that we use, the lightning, the colors may appear differently, we cannot guarantee that the product’s color you see on this Site will match the actual product’s color, but we will try our best.


We only offer returns and exchanges for defective product (Defect from factory only) from your order to be exchanged with the same product & the same brand in a new condition, if the same product is not available you are allowed to change to other product that is on the same price or higher (You will pay for the balance).

To be qualified for returns and exchanges,  all defective products must be reported (with video & picture of the defect area on the products) within 24 hours after you receive the products . The product must be in original condition, unworn, unwashed, and unaltered with all tags and labels are still attached.

Products must be mailed for return / exchange within 2 days from the day you receive the product (i.e. Your order was arrived 1st June, you have until 3rd  June to ship back your returns). Any products that are marked “SALE / DISCOUNT” cannot be returned and products that do not meet the conditions above cannot be exchange nor return.

*Maximum exchange process (1 times only).


We try to provide the most accurate and complete information in our webstore at all times. However, occasionally there may be information on this Site that contains errors, inaccuracies, and/or omissions that may be related without limitation to products, prices, availability, promotions, and offers. We also does not promise that all functional system and aspects at our web store will be error-free and virus-free, we recommend customers to have anti-virus software updated. Some browsers may experience different errors and we try our best to fix that. So, Please email us to HELLO@ETUKART.COM for any errors that may occur. Any errors are wholly unintentional and we reserve the right to amend errors or update information on this Site at any time without notice.